Franchisee Spotlight: Donna Kern, Owner of Fetch! Pet Care of Wheaton

At Phoenix Franchise Brands, we love celebrating dedicated franchisees who go above and beyond to make their businesses thrive. This month, we’re shining the spotlight on Donna Kern, the proud owner of Fetch! Pet Care of Wheaton, IL. Since launching her business in March 2021, Donna has been committed to providing top-tier pet care while growing her presence in the community.

Building a Strong Local Presence

From day one, Donna has worked diligently to spread the word about Fetch! Pet Care. She actively participates in pet-friendly and community events, collaborates with local businesses and even uses car magnets to boost brand visibility. But her outreach doesn’t stop there—Donna has formed strategic partnerships with apartment complexes, hosting fun events to introduce Fetch! to new pet parents in the area.

Creative Marketing that Engages the Community

Donna believes in the power of organic engagement, and her marketing strategies reflect that. One of her most innovative approaches is encouraging her team members to walk their own dogs in high-traffic areas while wearing their Fetch! shirts. This simple yet highly effective method sparks conversations and raises brand awareness effortlessly.

“I wear my Fetch! shirt everywhere, and I’m always getting stopped at the grocery store or out and about—it’s a great conversation starter!” Donna shares.

The Joys of Small Business Ownership

For Donna, the greatest perk of owning a Fetch! Pet Care franchise is the flexibility and connection with her local community. She finds immense fulfillment in building lasting relationships with pet parents and ensuring their furry friends receive the best care possible.

Her secret to success? A strong commitment to customer satisfaction and consistent marketing efforts. “We prove every day that Fetch! offers the best pet care services out there,” she says proudly. Donna firmly believes that word-of-mouth referrals, combined with a proactive marketing strategy, have been instrumental in Fetch!’s growth.

Passion for Pet Care

When she’s not managing her growing business, Donna enjoys spending time with her beloved dogs, Henry (a Chihuahua-Beagle mix) and Teddy (a Maltese-Yorkie mix). Whether she’s caring for a Fetch! client’s pet or engaging with her community, Donna’s passion for pet care shines through in everything she does.

At Phoenix Franchise Brands, we are incredibly proud to have dedicated franchisees like Donna Kern leading the way. Her commitment to excellence, creative marketing strategies, and unwavering passion for pets make her a true standout in the Fetch! family. Keep up the fantastic work, Donna!